Privacy Policy
1. Important Information and Who We Are
This privacy notice informs you how DQ Global collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, or take part in a competition.
Purpose of this privacy notice
This website is not intended for children and we do not knowingly collect data relating to children. This policy does not apply once you have entered into a service contract with us; different terms may then apply.
Controller
International Software Publishing Limited, trading as DQ Global, is the controller of your personal data. We have appointed a Data Protection Manager who is responsible for overseeing questions in relation to this privacy notice.
Contact Details
International Software Publishing Limited trading as DQ Global, FAO: Data Protection Manager. Email: mary.doyle@dqglobal.com. Postal address: Data Protection Manager, Merlin House, 4 Meteor Way, Lee-on-the-Solent, Hampshire, PO13 9FU.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Changes to This Privacy Notice
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements - we encourage you to read the privacy notice of every website you visit.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you, grouped together as follows:
- Identity Data: first name, maiden name, last name, username, marital status, title, date of birth, and gender.
- Contact Data: billing and delivery address, email address, and telephone numbers.
- Financial Data: bank account and payment card details.
- Transaction Data: details about payments to and from you, and details of products and services you have purchased from us.
- Technical Data: IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: information about how you use our website, products, and services.
- Marketing and Communications Data: your preferences in receiving marketing from us and our third parties, and your communication preferences.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data under this privacy notice.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract or provide the service. We will notify you if this is the case at the time.
3. How Is Your Personal Data Collected?
Direct Interactions
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise, including when you:
- Complete a contact form providing your name and email address.
- Apply for our products or services.
- Create an account on our website.
- Subscribe to our publications or request marketing to be sent to you.
- Enter a competition, promotion, or survey.
- Give us feedback.
Automated Technologies or Interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies. See our Cookies Policy for further details.
Third Parties or Publicly Available Sources
We may receive personal data about you from various third parties, including Technical Data from analytics providers such as Google, Contact and Transaction Data from technical, payment, and delivery service providers, and Identity and Contact Data from data brokers, aggregators, and publicly available sources such as Companies House and the Electoral Register.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where you have completed a contact form and we need to respond to your enquiry.
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to third parties sending you direct marketing communications via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes and Legal Bases
| Purpose/Activity | Data Type | Legal Basis |
|---|---|---|
| Register you as a new customer | Identity, Contact | Performance of a contract with you |
| Make contact with you | Identity, Contact | Performance of a request made by you |
| Process and deliver your order | Identity, Contact, Financial, Transaction, Marketing and Communications | Performance of a contract with you; Necessary for our legitimate interests (to recover debts owed to us) |
| Manage our relationship with you | Identity, Contact, Profile, Marketing and Communications | Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and study how customers use our products/services) |
| Enable you to partake in a prize draw, competition, or complete a survey | Identity, Contact, Profile, Usage, Marketing and Communications | Performance of a contract with you; Necessary for our legitimate interests (to study how customers use our products/services, develop them, and grow our business) |
| Administer and protect our business and this website | Identity, Contact, Technical | Necessary for our legitimate interests (running our business, IT services, network security, fraud prevention); Necessary to comply with a legal obligation |
| Deliver relevant website content and advertisements to you | Identity, Contact, Profile, Usage, Marketing and Communications, Technical | Necessary for our legitimate interests (to study how customers use our products/services, develop them, grow our business, and inform our marketing strategy) |
| Use data analytics to improve our website, products/services, marketing, and customer relationships | Technical, Usage | Necessary for our legitimate interests (to define types of customers, keep our website updated, develop our business, and inform our marketing strategy) |
| Make suggestions and recommendations to you about goods or services that may interest you | Identity, Contact, Technical, Usage, Profile | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view of what we think you may want or need, or what may be of interest to you, and send you relevant marketing communications if you have requested information from us or purchased goods or services from us, unless you have opted out of receiving that marketing.
Third-Party Marketing
We will get your express opt-in consent before we share your personal data with any company outside the International Software Publishing Ltd group of companies for marketing purposes.
Opting Out
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting us at any time. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. See our Cookies Policy for more information.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above.
Parties We May Share Your Data With
- IT and system administration service providers, based in the United Kingdom.
- Professional advisers including lawyers, bankers, auditors, and insurers based in the United Kingdom.
- HM Revenue & Customs, regulators, and other authorities based in the United Kingdom.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets, who may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
We do not transfer your personal data outside of the European Economic Area (EEA).
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a data subject access request).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we may refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
Lawful Basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.
Comply with a Legal or Regulatory Obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Third Parties
Internal Third Parties: no other companies within our group receive your personal data. External Third Parties: UK-based IT and system administration service providers; UK-based professional advisers including lawyers, bankers, auditors, and insurers; and UK-based HM Revenue & Customs, regulators, and other authorities.
