DQ has been instrumental in our journey to create a better experience for our customers. Before using DQ for Dynamics™, our customers often suffered from communication fatigue. They might receive several emails on the same day from different departments. With the implementation of Microsoft Dynamics CRM, Marketing and DQ for Dynamics™, we now have a centralized customer database, aligned communication plan and one master record per customer
Our Services Team uses this solution daily. We have found that the DQ Global team provides exceptional Customer Service and is always available. They have been a professional, collaborative partner, and we look forward to working with them long- term.
DQ Global went above and beyond for us in a few situations where our requirements were not fully met by their functionality. They enhanced their product to fit our needs, all within the original scope of our purchase agreement.
It has been really smooth working with the team at DQ, especially Conor who held several tutorials with us when we had a change in staff handling the system, and he was on hand to answer any questions that we had. Whenever we contacted the support team with any issues, they were always quick to respond and resolve the problems in good time. The system is straight forward to use once you familiarise yourself with it.
Working with Conor has been very easy because he has a good understanding of how Dynamics is used to understand our pain points and process requirements. The training he provided was done in a few shorter sessions to give us time to take action after each session to configure and create more meaningful and accurate sessions from the beginning.
We had a few occasions to work with the developer/support through configuration and testing, and he also was very understanding of how Dynamics is used and was able to quickly respond to the needs we had.
The customer service and development teams at DQ Global have truly gone above and beyond. We were supported brilliantly from the requirements stage all the way to user training. Their professional, yet friendly support team, dealt with any questions or issues we’ve had throughout the project very swiftly.
We have been using DQ for Dynamics™ for a year now, and due to the amazing product and customer support, we are currently in the process of renewing our license. With the experience we have had over the past year, we have now opted to lock in to a 3-year renewal to ensure our data is up to scratch.
After taking the time to understand our position, the DQ Global team enabled us to completely eradicate our data issues, remain on top of our data management and maximise the value of our data by ensuring there are consistent data management processes across SZG.
DQ Global’s software tools give us the possibility of cleaning data sources in our CRM system. In the past, without this tool, it was very time-consuming and resulted in bad outcomes. The tools are easy to use, and I really appreciate the facility of merging data directly from the tool.
DQ Global spent time to understand our specific requirements and tailored a bespoke system to meet our needs. We can now conduct postal/telemarketing campaigns with confidence and be sure we are not endangering our customer base by duplicating contacts.
DQ Global’s dedupe program was already in use when I took this position, and it is hard to imagine working without it. I find it flexible and easy to use, and I know I can rely on the results, which is particularly helpful for our acquisition mailing campaigns where accuracy of data is essential. We have just renewed our license and I’m delighted to be able to continue to use the program.
DQ Global provided us with an excellent solution that has enabled us to achieve our business needs, no matter how challenging the data issues, the software has proven flexible and powerful to meet these needs. We found DQ Global’s team professional, helpful and supportive to work with and we continue to rely on their expertise to keep our data accurate.
DQ Global's deduplication software is fast and accurate, it has saved me hours of data time and a fortune on agency costs. Simple to use and accurate results, the software enables me to get the results I am looking for and quickly.
From installation to running, the entire process couldn’t be easier, and all backed by a company that values its clients and provides a first class support service.
DQ Global – World class software at its best.
Very much appreciated DQs support team over the last two months, especially considering my steep learning curve with DQ Studio™. They always turn around answers almost immediately and are 100% professional and give confidence in whatever problem I happen to be working on at any given time.
DQ for Dynamics™ has helped keep our duplicate records under control and there is more confidence in the data accuracy for marketing and reporting purposes.
Having spent many hours myself cleaning our database it was a relief to find a company that spoke plainly and delivered what they promised. Our database was dealt with quickly and efficiently. I would not hesitate to recommend DQ Global!
Since purchasing DQ Global’s Dedupe for Excel™ our ability to give an efficient service to our clients has increased by about 100%. DQ Global software is easy to use, functionality is flexible and its results are extraordinary. The return on Investment on purchase was achieved in less than 3 months. The back-up Customer Care offered by DQ Global has also been excellent.