Single Customer View Solution
Integrate, Migrate and Consolidate data.
Powerful, highly customisable master data management engine. With the ability to connect to over 130+ sources and targets.
The company now has data it can trust, which allows them to better serve their customers, saving time, money and reputation.
A world renowned publisher was having difficulty linking their book orders from different sources to the master data held in their Salesforce CRM system.
This was causing unnecessary scrap and re-work, did not provide a single customer view and prevented them from seeing the end to end sale to delivery process.
DQ Global were engaged to deliver a Master Data Management solution which could consolidate and unify disparate data from multiple sources, to deliver a Mastered Golden Record stored in their Salesforce – system of record – CRM System.
DQStudio™ was integrated to read and write data from multiple data sources and targets including their website, Salesforce CRM and Data Warehouse to:
The business now has a single customer view it can trust and as a result customers are better cared for. The hunt for where a customer’s book is, is no longer required as all the data linked to the customer is in the right place, at the right time and of the right quality.
The company’s mastered data is now in a form that can be trusted by the business and its employees for higher quality decision making, saving time and money and ensuring the retention of valuable customers.
