| BPM |
Business Process Management |
A seamless integration of management, data and business intelligence |
| CDI |
Customer Data Integration |
Bringing together enterprise systems storing customer date to improve data quality proactively and understand the customer better. A subset of MDM (see below |
| CRM |
Customer Relationship |
Management Use of an integrated data strategy to manage all contact a customer has with an organisation.
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| DW |
Data Warehouse |
Repository of historical business data - the 'read only' memory of a company |
| ERP |
Enterprise Resource Planning |
The integration of data and processes normally handled by several systems into a unified system |
| MDM |
Master Data Management |
Linking all systems with a master 'data hub' in order to support real time data integrity and bring together operational processes with business intelligence |
| BI |
Business Intelligence |
Applications and technologies that are used to gather, provide access to, and analyze data and information about company operations |
| EAI |
Enterprise Application Integration |
Use of software and computer systems architectural principles to integrate a set of enterprise computer applications |
| OLAP |
Online Analytical Processing |
An approach to quickly providing answers to analytical queries that are multi-dimensional in nature. OLAP is part of the broader category business intelligence |