Data Management

"Understanding the problem is the first step toward providing the solution.”

At DQ Global we believe we understand the problems that most businesses experience with managing their data quality issues.

We provide solutions that solve data quality issues in the following areas

Enterprise Data Management (EDM)

Master Data Management (MDM)

Single Customer View (SCV)

Customer Data Integration (CDI)

Customer Data Management (CDM)

Data Quality Solutions

Enterprise Data Management

The objective of enterprise data management is to deliver a consistent approach to the data stored in all business applications accross the Enterprise.  On this basis we believe the following data management principles should be applied:

Data Management Principles:  

• Data is an Asset - Data is a core business asset that has value to the enterprise and is managed accordingly.
• Data is Shared – Users have access to the data necessary to perform their duties; therefore data is shared across Enterprise functions and departments
• Data is Accessible – Data is accessible for users to perform their functions.
• Data Quality is about Fitness for Purpose - Data quality is acceptable and meets the business need for which it is intended.
• Data is Compliant with Law and Regulations - Information management processes comply with all relevant laws, policies, and regulations.
• Data is Secure - Data is trustworthy and is safeguarded from unauthorized access, whether malicious, fraudulent or erroneous
• There is a Common Vocabulary and Data Definition - Data is defined consistently throughout the Enterprise, and the definitions are understandable and available to all users.
• Data is Not Duplicated - Development of information services (such as business applications, data warehouses, directory services etc) available across the Enterprise is preferred over the development of information silos which are only provided to a particular department or group of departments.
• Data Management is Everybody’s Business - All departments in the Enterprise participate in information management decisions needed to accomplish business objectives.
• Decisions Maximise the Benefit of Data to the Organisation - A spirit and culture of collaboration and the sharing of data, information and knowledge for the greater corporate good shall pervade all decision-making, especially relating to the selection and prioritisation of programmes, projects and their approval points.

Take a look at our Data Quality Tools for EDM Managers

Master Data Management

Like, Single Customer View (SCV) and Customer Data Integration (CDI) projects Master Data Management (MDM) can only succeed if the data which drives the MDM process is fit for purpose.  The objective of MDM is to provide and maintain a consistent view of an organization's core business entities.

There are different approaches to Master Data Management:

• Data consolidation - captures data from multiple source systems and integrates into a single persistent data store.
• Data federation - provides a single virtual view of one or more source data files.
• Data propagation - copies data from one location to another.

DQ Global's Data Quality Tools are designed to assist you in delivering static or dynamic master data capabilities.  With a trusted single version of the truth of accurate referenceable data available to the enterprise, all business applications can share linked customer data so you better serve your customers, drive out waste and have more profitable relationships.

Take a look at our MDM Software solutions

Single Customer View

Like Customer Data Integration (CDI) and Master Data Management (MDM) projects, Single Customer View projects are only a success when the data used to build them are made consistent, are correctly formatted and duplicate free.

To produce a single record view; be that at Company, Contact, Household, Person or any other entity view, if the data is not made fit for use, it will be of no use.

DQ Global's products are designed to deliver single customer view capabilities.  With a trusted single version of the truth, be that for marketing, accurate referenceable data available to the enterprise, all business applications can share linked customer data so you better serve your customers, drive out waste and have more profitable relationships.

Take a look at our Data Quality Tools to enable Single Customer View

Customer Data Integration

Like Master Data Management (MDM) and Single Customer View (SCV), Customer Data Integration projects are only a success when the data used to integrate systems are made consitent, are correctly formatted and duplicate free.

Associating customer data across disparate business systems requires experience and sophisticated matching capabilities if records are to be associated correctly and false positives avoided.

DQ Global's products are designed to provide active customer data integration capabilities.  With correctly associated and correctly linked customer records your business applications will benefit from single customer views and dynamic master data management to deliver actionable information.

Take a look at our CDI Data Quality Tools

Customer Data Management

Customer data Management (CDM), like Customer data integration (CDI) is the process of consolidating and managing customer data from all available sources, including:

• Customer contact details
• Customer interactions
• Customer preferences

Properly conducted, CDM ensures that all relevant departments in the company have constant access to the most complete and current view of customer information available.  As such, CDM is an essential element of customer relationship management (CRM).

Like all other data management processes poor quality data prevents the succesful deployment of such systems.  Without sophisticated data standardization, address verification and data matching capabilities it is not possible to associate and link records correctly to deliver a trusted Single Customer View.

Our Data Quality products are designed to assist in the process of Customer Data Management.

Take a look at our Software for Customer Data Management