Data blunder highlights need for customer profiling

 2nd Feb 2009

Abacus Direct has landed The Original Gift Company (Scotts) in hot water with the Advertising Standards Authority (ASA) after it supplied the data of a 15 year-old girl to the mail order business for its wine catalogue reports Precision Marketing

The 15 year old received a personalised pack that showed a bottle of wine on the front cover with her name printed on it. She had been a regular mail order shopper with various companies during the past 12 months, but the mix up is thought to have occurred after she used her mother's card for payment.

A Scotts spokesperson says: "We're looking into what happened and have been in contact with Abacus. We would not sell alcohol to a 15-year-old and we check customers are legally entitled to purchase beverages." The ASA has advised the company to ensure marketing communications were suitable for those targeted in future.

Ensuring correct profiling of customers and prospects ensures your messages reach the correct people at the right time in their purchasing cycle. Contact DQ Global to learn more about how t get your data fit for purpose to ensure you are targeting the correct people with the right message.

 
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