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Bank Customers' Data Sold On eBay

 26 Aug 2008

An investigation is underway after a computer holding a million high street bank customers' personal details was sold on an internet auction site reports Sky News.

The computer was reportedly sold on eBay for £35, and contained sensitive data on Royal Bank of Scotland and Natwest customers on the hard drive. An RBS spokeswoman said: "It has been confirmed to us that a machine appears to have been inappropriately sold on via a third party." "We take this issue extremely seriously and are working to resolve this regrettable loss as a matter of urgency."

The laptop had belonged to data processing company Mail Source, which is part of Graphic Data, a company that holds financial information for organisations. The information is said to include phone numbers, account details and in some cases customers' signatures.

A Mail Source spokeswoman said, that the incident was an "honest mistake." She added: "The computer was removed from our secure storage facility in Essex and sold on eBay. This is a very unfortunate incident and we are taking measures to ensure it will never happen again."

Jenny Thomas, a spokeswoman for eBay, said that an item such as this should never have been sold on eBay and that the company is working with Graphic Data to investigate the sale.

The Information Commissioner's Office has confirmed that an investigation will be launched once the buyer hands over the computer.

 
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